Refund policy
Effective Date: 4 August 2026
Welcome to Fearless Grace ("we", "our", "us"). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
1. Returns and Refunds
Change-of-mind return requests must be submitted within 7 days of delivery. This 7-day period does not limit any rights you may have regarding defective, unsafe, incorrectly supplied or poor-quality goods under applicable South African law.
How to Request a Return
To request a return, contact Fearless Grace at support@fearlessgrace.co.za and provide your order number, the reason for the return, and photographs where relevant. Products that arrive damaged, incomplete or incorrect should be reported as soon as reasonably possible, preferably within 48 hours of delivery.
Return Eligibility
For a change-of-mind return to be considered, the product must:
- Be unused, unopened and undamaged.
- Be returned in its original packaging.
- Include all original labels, accessories, manuals, components and promotional items supplied with the product, where applicable.
- Be securely packaged for return to prevent damage during transit.
Beauty, Personal-Care and Hygiene Products
For health, hygiene and safety reasons, opened or used cosmetics, skincare, haircare, personal-care, hygiene or intimate-use products cannot be returned for a change of mind, unless the product is defective, unsafe, incorrectly supplied or otherwise returnable.
Damaged, Incorrect or Defective Products
If you receive a damaged, incomplete, incorrect or defective product, please contact us with your order details and clear photographs of the product and its packaging. Where a product is confirmed to be defective, unsafe, incorrectly supplied or of poor quality, Fearless Grace will provide the remedy required under applicable South African consumer law, which may include a repair, replacement or refund.
Return Delivery Costs
Customers are responsible for return delivery costs for approved change-of-mind returns. Where Fearless Grace supplied an incorrect product, or a product is confirmed to have arrived damaged or defective, Fearless Grace will arrange collection or reimburse reasonable return delivery costs, as appropriate.
Inspection and Approval
All returned products will be inspected after receipt. We will notify you whether the return and refund have been approved. Products that do not meet the change-of-mind eligibility requirements may be refused and returned to the customer at the customer’s cost. Inspection will not be used to limit any statutory rights.
Refunds
Approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected. Your bank or payment provider may require additional processing time before the funds reflect in your account.
Original delivery charges are generally not refundable for change-of-mind returns. Where the return results from an incorrect, damaged or defective product supplied by Fearless Grace, applicable delivery charges will be handled in accordance with South African consumer law.
Items That Cannot Be Returned for a Change of Mind
Unless required by law, the following items are not eligible for change-of-mind returns:
- Opened or used beauty, personal-care or hygiene products.
- Gift cards or vouchers.
- Personalised or specially ordered products.
- Products damaged through misuse, negligence, incorrect storage, accidental damage or normal wear and tear.
Nothing in this Returns and Refunds Policy is intended to exclude, restrict or reduce any rights or remedies available to customers under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable South African law.
2. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.
Fearless Grace
Website:
Email:
support@fearlessgrace.co.za
Business Address:
Kenmare, Krugersdorp, 1739